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Terms and Conditions Impact Reward Program

The loyalty program enables you to earn points from Rhumaa when paying for goods.

  1. The loyalty program is available to all persons who created a Rhumaa customer account.
  2. The program is only available to account holders who reside in Netherlands for now. 
  3. Memberships of the Rhumaa program is entirely at our discretion, we reserve the right to refuse or remove any application.

 

Rhumaa points

  1. Account holders will earn 1 point per € spend excluding sale items and rewards redemption. These will not qualify for rewards points.
  2. Points can only be earned online
  3. Rhumaa points cannot be exchanged for cash
  4. Any Dutch residence who make Purchases from overseas will have points converted into Euros to allocate the points to the holders account - as per the exchange rate on day of purchase.
  5. Rhumaa points and reward or bonus vouchers cannot be transferred from one person or account to another unless specifically notified and agreed by us.
  6. We reserve the right to vary the amount of points given per € from time to time. Any changes will be notified by email.
  7. Where we believe that there has been a breach of your Rhumaa customer account, we may withdraw your points and/or remove you from the loyalty program.
  8. Rhumaa points will only be added in relation to a valid account at the time that purchases are made.
  9. Rhumaa points are added when the purchase is paid & fulfilled. 

 

Rewards

  1. Points will be converted to vouchers or products when the redeemed button is pushed.
  2. Rhumaa vouchers will be valid for 365 days.
  3. No change will be given when the purchase is less than the value of the voucher.
  4. Rhumaa reserves the right to modify or cancel coupons at any time.
  5. Coupons can only be redeemed once
  6. The Rhumaa vouchers are only valid in the online store.
  7. We reserve the right to substitute or remove products/services/offers available for redemption using Rhumaa points/vouchers at any time without notice.
  8. We cannot be responsible for any loss of unique voucher codes.

 

Refunds

  1. If a Rhumaa product is obtained using Rhumaa reward vouchers any refund will be given in credit vouchers. No cash refunds will be given in these circumstances.
  2. If you change your mind about a product, the points awarded for the sale will be deducted from your account. If a refund is completed after reward vouchers have been issued, then points earned in the original transaction will be deducted and the points balance on an Account may become a negative value.

 

General

  1. You are part of the loyalty program when an customer account is created.
  2. We reserve the right to withdraw or cancel the program at any time.
  3. We reserve the right to change the terms and conditions of the loyalty program
  4. We reserve the right to take any appropriate action where the Account holder has breached the terms and conditions
  5. your details are personal and private to us and will not be shared with any other parties. Please read our consumer private policy act. 
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