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FAQs Impact Reward Program

How Do I Join the Impact Reward Program?

Create a Rhumaa customer account and you will automatically become part of our program. Or you can join by using our loyalty program tab ‘Impact Reward Program’ on the right side of your screen.


How do I earn loyalty points?

Earn 1 point for every €1 you spend online. There are also plenty of other ways to earn loyalty points under the ’Earn Tab’ of your loyalty profile. Use your loyalty points to claim your rewards, or save them up to unlock even more exciting rewards.


How do I check my loyalty points balance and claim my rewards?

You can check your balance and rewards anytime by clicking 'Check Rewards' on our website. Each time you shop online, you will receive an email with your updated loyalty points balance. From here, you can click through to your loyalty profile, where you can redeem rewards.


How do I redeem my rewards?

When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon. You can use your reward coupon during checkout. Just copy and paste your unique code into the Discount bar and click 'Apply'.

Note, you can only use one coupon code per order.


Do loyalty points and rewards expire?

Loyalty Points:

Your loyalty points never expire. .


Rewards expire 1 year after they are redeemed.


What if I return an item?

If you return an item, all points earned on that particular item will be removed from your points balance.


How do I move up tiers?

You will be upgraded to the next tier if you pass the tier thresholds. You will be notified by email and you will have access to all of the benefits of that tier.

The tier thresholds are as follows:

Bronze: 500

Silver: 1000

Gold: 2500.


Can I earn points from redeeming my reward?

Claimed Rewards will not qualify for reward points.

Purchases on top of your reward will qualify for reward points.